Common placements
- ALW-eligible residents with active CCA
- Private-pay residents needing assisted living
- Residents stepping down from a Skilled Nursing Facility stay
For social workers, discharge planners, ADRC
A structured referral path. With real beds.
Portola Gardens is one of three San Francisco County facilities in the California Assisted Living Waiver (ALW) program. We coordinate placements directly with CCAs, IHSS workers, hospital discharge teams, and ADRC.
Placements
Common situations we’re a fit for.
Every admission is reviewed individually. The list below is what we see most often, not a hard limit. When in doubt, call admissions and we’ll talk through your client’s situation.
Best to call us about
These take a conversation, not a checklist.
- Continuous skilled-nursing or sub-acute medical needs
- Active communicable conditions or unmanaged acute psychiatric needs
- Equipment-dependent care (ventilator, dialysis, long-course IV)
- Bariatric residents above standard equipment capacity
When in doubt, call admissions. Many edge cases are workable with the right care plan.
Acceptance into Portola Gardens is determined on a case-by-case basis by our admissions team in accordance with California Department of Social Services RCFE regulations (Title 22) and the resident’s individual assessment. Nothing on this page constitutes an offer, contract, or guarantee of admission. License #385601045.
Referral flow
From your first call to a confirmed bed.
- 1
Initial call or email to admissions
We aim to confirm bed availability and a preliminary care-needs match within one business day.
- 2
Client packet review
You send the intake packet (we accept your standard format). We review within 24 hours.
- 3
Tour or virtual walkthrough
Client and family tour the community, or we host a video tour for out-of-area placements.
- 4
Move-in coordination
We handle CCA paperwork, transportation logistics, and care-plan handoff with your team.
Move-in as fast as 2–3 days. When the cost-of-care breakdown is confirmed, we have placed residents within a few days, working with partners like Star Nursing and the San Francisco Department of Public Health.
Book time with admissions
Direct line. Phone or video. We answer your specific client’s questions, walk through current availability, and align on next steps.
For ALW-eligible clients
Our public ALW guide is built for you, too.
It covers eligibility, application, what room and board includes, and 17 FAQs. Cite it to families when explaining the program.