Schedule a tour
About an hour, including a sit-down conversation. We have flexible time blocks Monday through Sunday. We can do a video tour if you are out of the area.
For families
Choosing a place for your parent is hard.
We try not to make it harder.
What to expect
A first conversation, in three parts.
- 1
A 15-minute phone call.
We ask about your loved one’s situation today, what triggered the search, what you have already tried, and what you are worried about. We answer initial questions. No commitment, no charge.
- 2
An on-site tour, about an hour.
We meet you at the door, walk you through the dining room, the garden, a suite that is currently available, and answer the questions you brought in writing. You meet at least two staff members.
- 3
A written care proposal.
If both sides see fit, we write up the suite, the care plan starting point, and pricing in plain language. You take it home, decide on your own pace.
Bring this with you
Questions worth asking on any tour.
Not just ours. Use these on every community you visit.
What is the staff-to-resident ratio on the day shift? On the night shift?
How long has the administrator been here? The wellness director?
May I see a current activity calendar, not just a sample?
What does a typical day look like for a resident at my parent’s care level?
How are care-plan changes communicated to families?
What happens if care needs exceed what you provide?
Where is your most recent CDSS inspection report?
How long do residents stay, on average?
How often are families called for routine updates? For emergencies?
What is included in monthly pricing vs charged separately?
What is the protocol when a resident falls?
May I eat a meal with current residents during my next visit?
Pricing, in plain language
How costs actually break down.
Private-pay Assisted Living at Portola Gardens runs $8,000 to $10,000 per month for a private room, depending on the level of care. Pricing is set with our business manager and can flex with care needs.
On Medi-Cal, the Assisted Living Waiver (ALW) covers personal care; you pay room and board starting at $4,500/month. We have a full guide explaining how ALW works at portolagardens.com/alw.
We do not publish a full price sheet on the public site because the conversation about pricing is also a conversation about care needs, one does not work without the other. We send a written, itemized proposal after the tour. No surprise fees, no aggressive sales follow-up.